Terms of Service

By accessing or using RiseYou's platform, website, or any associated services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, you must not use our Services.

These Terms constitute a legally binding agreement between you ("User") and RiseYou LLC ("RiseYou", "we", "us", or "our"), a company organized under the laws of the State of Texas, United States. They apply to all users of our platform, including:

• Employers and HR professionals using the TrueHire dashboard
• Job seekers and candidates who apply or complete AI interviews
• Administrators and team members added to a company account
• Visitors who browse our public-facing website

By creating an account or using our Services, you represent that you have the legal authority to enter into this agreement, either on your own behalf or on behalf of the organization you represent.

RiseYou provides an AI-powered hiring automation platform under the TrueHire brand. Our Services include, but are not limited to:

• Creating and publishing job postings to attract candidates
• Automated AI-driven voice and video interviews with candidates
• AI screening, match scoring, and candidate ranking
• Interview transcription, emotion analysis, and confidence scoring
• Candidate pipeline management and employer dashboards
• Integration with third-party applicant tracking systems (ATS)
• Analytics and hiring insights

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will make reasonable efforts to notify you of material changes via email or in-platform notice.

Eligibility

You must be at least 18 years of age to create an account. Accounts created on behalf of a business entity must be registered by an authorized representative of that entity.

Your Responsibilities

When registering and maintaining your account, you agree to:

• Provide accurate, current, and complete registration information
• Promptly update your information if it changes
• Keep your password confidential and not share it with others
• Accept full responsibility for all activities conducted under your account
• Notify us immediately at legal@riseyou.ai of any unauthorized access or suspected security breach

Account Security

You are responsible for maintaining the security of your account credentials. RiseYou will not be liable for any loss or damage arising from your failure to comply with these security obligations. We recommend enabling multi-factor authentication (MFA) where available.

Prohibited Activities

You agree not to use our Services to engage in any of the following:

• Violate any applicable local, state, national, or international law or regulation
• Discriminate against candidates based on race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, or any other characteristic protected by law
• Collect, harvest, or scrape personal data from our platform without explicit consent
• Upload, transmit, or distribute malicious code, viruses, spyware, or any harmful software
• Impersonate any person, company, or entity, or misrepresent your affiliation
• Use automated tools, bots, or scrapers to access our platform without written permission
• Interfere with, disrupt, or overload the integrity or performance of our infrastructure
• Attempt to gain unauthorized access to any accounts, systems, or networks
• Use our AI interview system for any purpose other than legitimate employment screening
• Post false, misleading, or fraudulent job listings
• Resell, sublicense, or commercialize our Services without our written consent

Enforcement

Violation of this Acceptable Use Policy may result in immediate suspension or permanent termination of your account, without refund, at our sole discretion. We reserve the right to investigate suspected violations and cooperate with law enforcement authorities.

Our Commitment

RiseYou is committed to enabling fair, lawful, and bias-conscious hiring practices. Our AI systems are designed and audited to avoid perpetuating discrimination based on protected characteristics.

Employer Compliance Obligations

Employers using our platform remain solely and entirely responsible for ensuring their hiring practices comply with all applicable equal employment opportunity laws, including without limitation:

• Title VII of the Civil Rights Act of 1964
• The Age Discrimination in Employment Act (ADEA)
• The Americans with Disabilities Act (ADA) and ADAAA
• The Pregnancy Discrimination Act (PDA)
• The Equal Pay Act of 1963
• Executive Order 11246 (federal contractors)
• All applicable state, local, and international employment anti-discrimination laws

Limitation

RiseYou does not guarantee that your use of our platform will result in legally compliant hiring outcomes. AI assessments are supplementary tools — all final hiring decisions must involve human judgment. RiseYou is not liable for any hiring decision made by an employer through our platform.

For Employers

By using our AI interview features, you acknowledge and agree that:

• AI-generated assessments are decision-support tools — not final decisions
• You are responsible for reviewing AI output before making hiring decisions
• You must inform candidates that their interview will be conducted by an AI system, in compliance with applicable AI disclosure laws
• You will not rely solely on AI scores without considering the broader candidate context

For Candidates

By participating in an AI interview through our platform, candidates acknowledge that:

• Their interview is conducted by an AI system, not a human interviewer
• Their spoken responses will be recorded, transcribed, and analyzed
• An AI will generate scores for match quality, language proficiency, and communication confidence
• These scores will be shared with the employer who posted the job
• They may request human review of any AI assessment by contacting the employer or emailing legal@riseyou.ai

Regulatory Compliance

We design our AI systems to comply with applicable AI regulations, including requirements under the EU AI Act for high-risk AI systems used in employment contexts, and emerging U.S. state-level AI hiring disclosure laws (including Illinois, New York City, Maryland, and others). Employers operating in jurisdictions with specific AI hiring laws are responsible for ensuring their own compliance.

Your use of our Services is governed by our Privacy Policy, available at riseyou.ai/privacy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and sharing of your information as described therein.

Data Controller vs. Data Processor

For purposes of applicable data protection law (including GDPR):

• The employer is the data controller in respect of candidate personal data collected through job postings and AI interviews
• RiseYou acts as a data processor, processing candidate data on behalf of and under the instructions of the employer
• Employers must have a lawful basis to collect and process candidate data and must provide candidates with appropriate privacy notices before they submit applications

Data Processing Agreement

Employers who require a Data Processing Agreement (DPA) for GDPR or other regulatory compliance may request one by contacting legal@riseyou.ai. For Scale, Business, Enterprise and Custom plan customers, a DPA is provided as part of onboarding.

Free Tier

RiseYou offers a Free plan that provides one free trial AI interview at no cost. A valid payment method is required to activate the Free plan, but it will not be charged. Free plan features are subject to change with 30 days' notice.

Subscription Billing

Paid subscriptions are billed monthly in advance. Custom plans are billed as agreed in your order. All fees are stated in US Dollars.

Plan Changes

You can switch plans at any time from the billing portal in your account settings. Changes apply immediately, and the price difference is prorated on your next invoice.

Companion Live Interviews

Companion live video interviews are billed per completed session at the rate shown on our pricing page, unless your plan includes Companion sessions. Per-session charges appear on your next invoice.

Overage Charges

If you exceed your plan's monthly interview allowance, additional interviews are billed at $4.99 per interview on the Launch, Scale, Business and Enterprise plans (Custom plans are billed as agreed in your order), charged at the end of each billing period. We will notify you when you reach 80% of your monthly limit.

Price Changes

We may change subscription pricing at any time. We will give you at least 30 days' written notice before any price change takes effect. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.

Cancellation

You may cancel your paid subscription at any time from your account settings or by emailing legal@riseyou.ai. Cancellation takes effect at the end of your current billing period — you retain access to paid features until that date. Cancelling does not create a partial refund for the current billing period.

Failed Payments

If a payment fails, we will retry automatically and notify you by email. If payment remains outstanding for 7 days, your account may be suspended. After 30 days of non-payment, we may terminate your account and delete your data in accordance with our Privacy Policy.

Subscription Fees Are Non-Refundable

Subscription fees are non-refundable. Cancellation will stop future charges but will not result in a refund for the current or past billing periods.

Exceptional Circumstances

We review refund requests on a case-by-case basis and may grant a refund at our discretion — for example, in cases of extended platform outages or billing errors. Contact us at legal@riseyou.ai to discuss.

RiseYou's Intellectual Property

RiseYou and its licensors own all intellectual property rights in and to our Services, including but not limited to:

• Our AI models, algorithms, and machine learning systems
• Software code, APIs, and technical architecture
• Platform design, user interface, and visual elements
• Trademarks, logos, brand assets, and trade names including 'RiseYou', 'TrueHire', and 'TrustShield™'
• Proprietary data sets, interview question libraries, and scoring frameworks

Your Content

You retain full ownership of content you create and upload to our platform, including job postings, company profiles, and any materials you provide. By uploading content, you grant RiseYou a non-exclusive, worldwide, royalty-free license to use, reproduce, and process that content solely for the purpose of providing our Services to you.

Restrictions

You may not copy, modify, reverse-engineer, decompile, or create derivative works based on our AI models or platform code. You may not use our trademarks or brand assets without our prior written permission.

Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us an irrevocable, perpetual, royalty-free license to use that feedback in any way, without obligation or compensation to you.

Integrations and Partners

Our platform integrates with third-party services including payment processors (Stripe), cloud infrastructure (Amazon Web Services), and applicant tracking systems. Your use of third-party services through our platform is subject to those third parties' own terms of service and privacy policies.

No Responsibility for Third Parties

RiseYou does not control and is not responsible for the content, privacy practices, or availability of third-party services or websites linked from our platform. The inclusion of a link or integration does not imply endorsement.

Services Provided 'As Is'

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RISEYOU PROVIDES OUR SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our Services will be uninterrupted, error-free, or free of harmful components
• Warranties regarding the accuracy, completeness, or reliability of any AI-generated scores, assessments, or recommendations
• Warranties that our Services will meet your specific hiring, compliance, or business requirements

AI Assessment Disclaimer

AI-generated interview assessments, candidate scores, and match ratings are statistical tools based on patterns in language and speech. They are not personality diagnoses, psychological evaluations, or guaranteed predictors of job performance. RiseYou makes no representation that these assessments are free from bias or error.

Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RISEYOU AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, or business opportunities
• Loss of data, goodwill, or reputation
• Cost of procurement of substitute services
• Damages resulting from hiring decisions made using our platform
• Damages resulting from unauthorized access to your data

Cap on Liability

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO RISEYOU IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

Basis of the Bargain

The limitations of liability in this section reflect a reasonable allocation of risk between you and RiseYou and are a fundamental element of the basis of the bargain between the parties. RiseYou would not be able to provide the Services on an economically reasonable basis without these limitations.

You agree to defend, indemnify, and hold harmless RiseYou, its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of, or inability to use, our Services
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any hiring decision you make using our platform, including claims of employment discrimination
• Any misrepresentation made by you in connection with your use of our Services
• Your failure to obtain required candidate consents for AI interviews

RiseYou reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

Termination by You

You may close your account and terminate your use of our Services at any time by contacting legal@riseyou.ai or using the account deletion option in your account settings. Termination does not entitle you to a refund except as provided in our Refund Policy.

Termination by RiseYou

We reserve the right to suspend or terminate your account and access to our Services at any time, with or without cause and with or without notice, including for:

• Violation of these Terms or our Acceptable Use Policy
• Failure to pay subscription fees after the grace period
• Conduct that we determine, in our sole discretion, to be harmful to other users, third parties, or RiseYou
• Fraudulent, illegal, or abusive use of our platform
• Extended periods of inactivity (inactive free accounts may be deleted after 12 months without notice)

Effect of Termination

Upon termination: (a) your right to access and use our Services ceases immediately; (b) we may delete your account data in accordance with our Privacy Policy and data retention schedule; (c) any provisions of these Terms that by their nature should survive termination shall survive, including Sections 11 (IP), 13 (Warranties), 14 (Liability), 15 (Indemnification), and 17 (Governing Law).

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions.

Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof — that cannot be resolved informally within 30 days — shall be submitted to and resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Longview, Texas. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, (A) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER PROCEEDING; (B) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND (C) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.

Exception: Injunctive Relief

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, including in connection with intellectual property violations or unauthorized use of our Services, without waiving the right to arbitrate all other disputes.

International Users

If you are a user located outside the United States, you agree to submit to the jurisdiction of Texas courts for any dispute that cannot be resolved through arbitration, and you waive any objection to the venue of those courts.

We may revise these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will:

• Post the updated Terms on this page with a new 'Last Updated' date
• Send an email notification to all registered account holders at least 14 days before changes take effect
• Display a prominent notice within the platform

Your continued use of our Services after the effective date of revised Terms constitutes your binding acceptance of those changes. If you disagree with any revised Terms, your sole remedy is to stop using our Services and close your account.

For minor, non-material changes (such as corrections of typographical errors or clarifications that do not alter your rights), we may update these Terms without notice and such changes take effect upon posting.